客戶支援Support
需要協助、想討論新專案，或對我們開發的網站與 App 有任何問題，都歡迎與我們聯絡。
聯絡方式
- Email：[email protected]
- 聯絡表單：首頁的「聯絡」區，選擇需求類型並描述你的需求。
回覆時間與服務時段
服務時段為週一至週五 09:00–18:00（台北時間），國定假日除外。
我們的目標是在 1–2 個工作天內回覆。這是我們努力達成的目標，而非保證；遇到較複雜的問題時，我們會先回信說明預計的處理時間。
來信時請提供
- 你的姓名與公司名稱（如有）。
- 需求類型：網站開發、App 開發、AI 流程導入、電商平台合作或其他。
- 需求說明，以及期望的時程與預算範圍（如有）。
- 若是既有專案或 App 的問題：專案或 App 名稱、發生問題的頁面或操作步驟、裝置與系統版本，以及截圖或錄影。
常見問題
你們提供哪些服務？
我們提供企業網站開發、iOS／Android App 開發、AI 流程導入、自動化工作流導入，以及 LINE Bot 與 LIFF 開發，並自營電商平台。詳細內容請見首頁的服務介紹。
如何取得報價？
請來信或填寫聯絡表單，描述你的需求與期望時程。我們了解需求後會提供書面報價；正式的費用與範圍以雙方確認的報價或合約為準。
一個專案大概需要多久？
時程依專案的範圍與複雜度而定。我們會在報價時提供時程規劃，並在專案進行中定期回報進度。
上線後有維護服務嗎？
有。上線後可以依需求另行約定維護服務，例如錯誤修正、系統與套件更新、主機監控與小幅調整；範圍與費用依雙方約定。
如何查詢、更正或刪除我的個人資料？
請參考隱私權政策中「你的權利」一節，並來信 [email protected] 提出請求。
App 使用者
如果你使用的是本公司發行的 App，請到 App 頁面 找到該 App 的支援、隱私權與帳號刪除說明；也可以直接來信，並註明 App 名稱。
Whether you need help, want to discuss a new project, or have a question about a website or app we built, we would like to hear from you.
How to reach us
- Email: [email protected]
- Contact form: the Contact section on our homepage — choose a topic and tell us what you need.
Response times and business hours
Our business hours are Monday to Friday, 09:00–18:00 Taipei time (Asia/Taipei), excluding public holidays in Taiwan.
We aim to reply within 1–2 business days. This is a target, not a guarantee; if a question needs more time, we will write back first to let you know when to expect an answer.
What to include
- Your name and company (if any).
- The topic: web development, app development, AI workflow integration, e-commerce partnership, or something else.
- What you need, plus your preferred timeline and budget range (if you have one).
- For an existing project or app: its name, the page or steps where the problem happens, your device and OS version, and a screenshot or screen recording.
Frequently asked questions
What services do you offer?
We build business websites and iOS and Android apps, integrate AI into business workflows, automate repetitive work across the systems you already use, develop LINE bots and LIFF apps, and run our own e-commerce platform. See our services for details.
How do I get a quote?
Email us or use the contact form to describe what you need and your preferred timeline. Once we understand the requirements, we will send a written quote; the final fees and scope are those in the quote or contract we both confirm.
How long does a project take?
It depends on the scope and complexity. We include a timeline with every quote and report progress regularly while the project runs.
Do you offer maintenance after launch?
Yes. After launch we can agree on a maintenance service that fits your needs, such as bug fixes, system and dependency updates, server monitoring and small changes. Scope and fees are agreed separately.
How do I access, correct or delete my personal data?
See "Your rights" in our privacy policy, then email [email protected] with your request.
App users
If you use an app we publish, visit our apps page for that app’s support, privacy and account-deletion information, or email us and mention the app’s name.