服務項目Service
LINE Bot 與 LIFF 開發LINE Bot and LIFF development
在客戶最常用的 LINE 裡，完成預約、會員、查詢與通知，串接你現有的會員、訂單與預約系統。
Bookings, memberships, lookups and notifications inside LINE, where your customers already are, connected to your existing membership, order and booking systems.
這項服務包含什麼
我們為 LINE 官方帳號開發聊天機器人與 LIFF 應用。LINE Bot 可以依關鍵字或選單自動回覆、依會員資料分眾推播、在訂單出貨或預約前主動通知；LIFF 則是在 LINE 裡開啟的網頁應用，適合做會員卡、線上預約、問卷表單與點數查詢，客戶不必另外下載 App。需要時也能結合 AI 理解客戶訊息，並在需要時轉給真人回覆。
適合誰
- 已經有 LINE 官方帳號，但大多靠人工回覆與手動推播的店家。
- 想經營會員與回訪，又不想要求客戶下載 App 的品牌。
- 預約、報名或詢問量大，希望減少電話與訊息往返的服務業。
我們怎麼做
先了解客戶目前怎麼聯絡你、最常問什麼、哪些資料存在哪裡，再設計 Rich Menu 與對話流程，挑最常用的功能先上線。會員綁定、預約與訂單查詢會串接你現有的系統，推播則依 LINE 官方帳號的方案與訊息額度規劃，避免不必要的費用。台北、新北、桃園、基隆可約見面討論，其他地區線上合作。
使用的技術
使用 LINE Messaging API 處理訊息與推播，LIFF 搭配 React 開發 LINE 內的頁面，後端 API 串接會員、訂單與預約資料。常見應用整理在LINE Bot 與 LIFF 可以幫店家做什麼。需要自動判讀客戶訊息時，可以搭配AI 導入。
合作前可以先準備什麼
- LINE 官方帳號目前的方案、好友人數與主要用途。
- 客戶最常透過 LINE 問的問題，以及你們現在怎麼回覆。
- 會員、預約或訂單資料目前存在哪個系統，是否提供 API。
- 希望客戶在 LINE 裡完成的事，例如預約、查詢點數或填寫表單。
- 負責管理官方帳號、處理轉真人訊息的同事。
上線之後
上線後可以從官方帳號後台觀察好友數、訊息與選單點擊情況，再調整選單與推播內容。客製功能的修改與維護可另行約定。
影響費用的因素
主要因素包括功能數量、是否需要 LIFF 頁面、要串接的會員或訂單系統、對話流程的複雜度，以及是否加入 AI 判讀。LINE 官方帳號本身的方案費用由 LINE 收取，不包含在開發費用中。想討論你的 LINE 官方帳號可以怎麼用，歡迎預約免費 30 分鐘諮詢。
What this service covers
We build chatbots and LIFF apps for LINE Official Accounts. A LINE Bot can reply automatically by keyword or menu, send segmented messages based on member data, and notify customers when an order ships or a booking is coming up. LIFF apps are web apps that open inside LINE, a good fit for member cards, bookings, forms and points lookups, with no app download. Where useful, AI can read customer messages and hand off to a person when needed.
Who it is for
- Shops that already have a LINE Official Account but reply and broadcast by hand.
- Brands that want memberships and repeat visits without asking customers to install an app.
- Service businesses with many bookings, sign-ups or enquiries that want fewer calls and back-and-forth messages.
How we work
We learn how customers contact you today, what they ask most and where your data lives, then design the rich menu and conversation flows and launch the most-used features first. Member linking, bookings and order lookups connect to your existing systems, and broadcasts are planned around your LINE Official Account plan and message quota to avoid unnecessary costs. We meet in person in Taipei, New Taipei, Taoyuan and Keelung, and work online with clients elsewhere in Taiwan.
Technology
We use the LINE Messaging API for messages and broadcasts, LIFF with React for pages inside LINE, and back-end APIs connected to your membership, order and booking data. Common uses are collected in what LINE Bots and LIFF can do for a shop. To understand customer messages automatically, pair it with AI integration.
What to prepare before we start
- Your current LINE Official Account plan, follower count and main use.
- The questions customers ask most on LINE and how you answer them today.
- Which system holds member, booking or order data, and whether it has an API.
- What customers should be able to do inside LINE, such as booking, checking points or filling in forms.
- The colleague who manages the account and picks up messages handed off to a person.
After launch
After launch, the account manager shows followers, messages and menu taps, so you can adjust the menu and broadcasts. Changes to custom features and maintenance can be agreed separately.
What affects the cost
The main factors are the number of features, whether you need LIFF pages, which membership or order systems we connect, how complex the conversation flows are, and whether AI is involved. LINE charges for Official Account plans separately; that is not part of our development fee. To talk through what your account could do, book a free 30-minute consultation.
合作流程How we work
聊需求Talk it through
了解你的目標、預算與時程，免費提供初步建議。
We learn your goals, budget and timeline, and give initial advice for free.
規劃與設計Plan and design
確認功能範圍與畫面設計，提供明確報價與時程。
We agree on scope and screens, then give a clear quote and schedule.
開發與測試Build and test
分階段交付，每個階段都看得到實際成果。
We deliver in stages, so you see real progress at every step.
上線與維運Launch and support
協助正式上線，並提供維護、更新與數據追蹤。
We handle the launch, then keep things maintained, updated and measured.
相關作品Related work
概念作品用於展示設計與開發能力，並非真實客戶案例。
Concept work shows our design and build skills; it is not client work.
常見問題Frequently asked questions
LINE Bot 和 LIFF 有什麼不同？What is the difference between a LINE Bot and LIFF?
LINE Bot 處理聊天室裡的訊息與推播；LIFF 是在 LINE 裡開啟的網頁，適合需要填寫或瀏覽的功能，例如預約、會員卡與表單。多數專案兩者會一起使用。
A LINE Bot handles chat messages and broadcasts; LIFF is a web page that opens inside LINE, suited to things people fill in or browse, such as bookings, member cards and forms. Most projects use both.
需要先有 LINE 官方帳號嗎？Do we need a LINE Official Account first?
需要。官方帳號以你的公司名義申請，我們協助設定 Messaging API 與相關權限；還沒有的話也可以一起規劃。
Yes. The account is registered in your company’s name and we help set up the Messaging API and permissions; if you do not have one yet, we can plan it together.
推播訊息要另外付費嗎？Do broadcast messages cost extra?
LINE 官方帳號依方案提供訊息額度，超過的費用由 LINE 收取。我們會依你的方案規劃推播方式，例如善用分眾，減少不必要的訊息。
LINE Official Account plans include a message quota and LINE charges for anything beyond it. We plan broadcasts around your plan, for example by segmenting, to avoid unnecessary messages.
可以串接我們現有的會員或 POS 系統嗎？Can it connect to our existing membership or POS system?
若系統提供 API 通常可以串接；沒有 API 的系統，我們會先評估可行做法與限制再提出建議。
Usually yes if the system has an API. If it does not, we assess what is feasible and its limits before recommending an approach.
上線後可以自己改回覆內容嗎？Can we change the replies ourselves after launch?
常用的回覆與推播可以在 LINE 官方帳號後台調整；客製功能的修改與維護可另行約定。
Common replies and broadcasts can be edited in the LINE Official Account manager; changes to custom features and maintenance can be agreed separately.
延伸閱讀Further reading
LINELINE
LINE Bot 與 LIFF 可以幫店家做什麼？5 個常見應用What can a LINE Bot and LIFF do for a local business? 5 common uses
從線上預約、會員點數到訂單通知，整理 LINE Bot 與 LIFF 的 5 個店家常見應用，以及導入前該注意的事。
From bookings and member points to order updates: five common ways shops use a LINE Bot and LIFF, and what to check before you build one.
想聊聊你的需求？Want to talk it through?
先約 30 分鐘免費諮詢：聊目標、範圍與時程，我們會給你初步建議。
Start with a free 30-minute call about your goals, scope and timeline, and get our initial advice.